Refund Policy

At Homesunnature, we are committed to providing high-quality home decor products and ensuring a positive shopping experience. If for any reason you are not satisfied with your purchase, we are here to help with our refund and return process. Please read the following policy carefully.

1. Returns

• You have 10 days from the date you received your order to return any eligible item.
• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• Certain products, such as customized items, final sale items, and gift cards, may not be eligible for return. These exceptions will be clearly noted in the product description.
• To initiate a return, please contact our customer service team at support@homesunnature.com with your order details and the reason for your return. Our team will provide further instructions on how to send back the item.

2. Refunds

• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund based on the condition of the item.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
• Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to an error on our part.

3. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@homesunnature.com.
• If the item is out of stock, we may issue a refund or offer an alternative product.

4. Late or Missing Refunds

• If you haven’t received a refund after the specified time frame, first check your bank account again. Then contact your credit card company or payment provider, as it may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at support@homesunnature.com, and we will be happy to assist you further.

5. Shipping Returns

• You will be responsible for paying for your own shipping costs for returning your item unless the return is due to an error on our part (such as receiving a defective or incorrect item).
• If you are shipping an item over a certain amount, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

6. Non-Refundable Items

• Customized or personalized products
• Gift cards
• Sale or clearance items

7. Changes to This Policy

• Homesunnature reserves the right to update or modify this Refund Policy at any time. Changes will be posted on this page and will become effective immediately.

Contact Us If you have any questions about our refund policy or need assistance with a return, please contact us at support@homesunnature.com.